Our Working Policies

For fast processing of orders, must send us all order details in one email, we don’t accept details provided scattered in different periodic emails and WhatsApp. Because order details being provided in chats and conversations are considered informal.
Please Also follow the guidelines as advised below;

1. Provide us a very clear list of Names, Numbers, and Sizes of clothing in an Excel sheet or look-alike easy-to-read sheet/list.
2. Provide us good resolution files/pictures of labels, tags, DIYs, club/sponsor Logos, etc in Jpeg, PDF, CDR, etc.
3.  Provide us clear guidelines on a separate page attached in numbering or bullets i.e. size of sponsor logos, color combination advice, sleeves advice, collar style, Zip or Buttons, logos placement advice, etc.
4. We discourage any alteration or changes in the finalized order once done and has been started to produce, this practice surely made the order turnout time longer as well as raised the cost of production in some cases.
5. We allow a minimum of 10 Pcs of one design/color/kind as MOQ.
6. After providing all final details and confirmation of advance payment by the customer, we initiate the order design as per our mutually agreed schedule; and also get the design approved from the customer before we go for the cutting and stitching process.

DESIGNING THE PRODUCT:

Let our design team help you create the perfect graphic for your needs. Whether you need an existing logo reproduced or brand new custom art, our talented staff will work with you from concept to finished art. Designs are offered in a wide variety of subjects, styles, shapes, and sizes, to suit any project
Please Also follow the guidelines as advised below;

1. Artwork must be saved as a CDR, PDF, TIFF, PSD, EPS, AI, or PNG file.
2. Illustrator art, created as vector artwork, should be saved as either an EPS or AI file
3. Photoshop files should be saved as PSD or PNG, preferably in layers
4. All fonts need to be converted to ‘OUTLINE’ format. This saves you from having to send the fonts as well.
5. All Pantone colors should be specified for you to get a more accurate print. If you have a color copy of your artwork that you would like us to match, please send it. PMS colors can also be listed on the color comp.

TURNAROUND TIME:

Typically 3 to 4 weeks, we deliver the order within 4 weeks but to be reserved we officially ask for 3 to 4 weeks time excluding delivery time. We say “typically” because it depends on you. If you are good about getting us what we need and communicating with us in a responsive, organized, clear, and comprehensive way, the faster it goes and also depends on the payment, pays quicker move faster.

ABOUT DELIVERY:

All custom orders are accepted on a first-come-first-serve basis. Please place your order early. Your delivery date will depend on when we receive your final order and approval of your order details has been completed. Delivery charges of any courier/cargo company are never flat-rated. We always offer the best delivery options i.e. DHL / Fedex / Skynet / Air-cargo etc depending upon the cost of delivery, the weight of the delivery, how fast the customer wants it delivered, and where to deliver. Delivery is subject to the current production schedule and unless a specific date has been agreed upon in writing, delivery may be postponed. Completed orders will be shipped after the customer’s balance is paid in full.

ORDER ALTERATIONS AND ADD-ONS:

Once the order has been sent to the manufacturing unit, Just send a request to your customer service person and they will assist you in fulfilling that request. Our CSR will then collect any additional payments if necessary and place your new order addition but we then don’t undertake the timing agreed because normally in such cases manufacturing process gets slow. If the goods/wears were sent to you and you want to reorder some more, please tell the team (this is the reorder) and get all the info at a time. However in separate times any addition of new jerseys which has been made earlier a minimum quantity of 10 Pcs is allowed.

EXTRA SIZING AND SMALL SHIPPING:

Extra sizing jerseys that are more than XL need to collect more $1-$5 per piece (@XL to 7 XL) because it consumes more fabric, More stitching, More printing, and more shipping weight for the extra jerseys (to 7XL). And small shipping cost is very expensive, so we hope to get the package to at least 20 KG, you can get a little better and regular price, so small orders will be quoted a higher price.

REFUNDS:

Customers who refuse or cancel orders after Fiha Sports has received the deposit will forfeit the 50% deposit and will be billed for the 50% balance. All goods will remain the property of Fiha Sports until paid in full. Once artwork has begun but not fully manufactured, any deposit paid will not be refunded but in some cases may be subject to change into different designs, etc.

MISTAKES & REPAIRS:

Custom Clothing is a complex process; there are a number of steps that you and Fiha Sports need to go through to get your orders to you. Unfortunately on rare occasions, mistakes can be made. If you receive something that you did not approve, have a color or print problem or a manufacturing issue, contact us immediately. If we have made an error in your order, we will remake or repair your order as soon as possible. If, however, you have ordered the incorrect items or sizes or approved a design that is incorrect or any other issue not within our control, we cannot take responsibility for that, however, we will work with you to come up with a solution to help you get on the road as soon as we can.